Policies

Privacy Policy

1. Introduction

Welcome to Dumbo Moving and Storage ("we", "our", "us"). This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.dumbomoving.com (the "Site") and use our services. By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our services to you:

2.1 Personal Information

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Name

• Email address

• Phone number

• Address

2.2 Non-Personal Information

We may also collect non-personal information that your browser sends whenever you visit our Site. This may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

2.3 Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

3. Use of Information

Dumbo Moving and Storage uses the collected information for various purposes:

• To provide and maintain our services

• To notify you about changes to our services

• To allow you to participate in interactive features of our Site when you choose to do so

• To provide customer support

• To monitor the usage of our Site

• To detect, prevent, and address technical issues

4. Sharing of Information

Your personal information, if you provide any, will be kept strictly confidential. It is never sold, given away, or shared with anyone, unless we’re required to by law.

5. Security of Information

The security of your information is important to us. We strive to use commercially acceptable means to protect your personal information, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we endeavor to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe.

7. Text Messaging (SMS) Program

7.1 What we send. If you give us your mobile number and agree to receive texts, Dumbo Moving and Storage may send you text messages about your move or storage account, such as quote and booking confirmations, appointment and arrival-time updates, delivery and pickup updates, document or payment requests, and customer support replies. These messages are not marketing or promotional texts.

7.2 Consent. You opt in by giving us your mobile number and agreeing to be contacted by text, for example on our website form, by phone, or by email while booking a move. Consent to receive texts is not a condition of buying any goods or services.

7.3 Message frequency and costs. Message frequency varies with your move. Message and data rates may apply.

7.4 How to opt out and get help. Reply STOP at any time to stop receiving texts, and we will confirm your opt-out with one final message. Reply HELP for help, or call us at (718) 222-8282 or email sales@dumbomoving.com.

7.5 Your mobile information is not shared. We will not sell, rent, or share your mobile phone number or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Information may be shared only with service providers who help us deliver our messages, and they may not use it for any other purpose.

7.6 Carriers. Wireless carriers are not liable for delayed or undelivered messages.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure any information we might collect online.

Refund

All payments are final.